Returns Policy - Fire Products
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Our Returns Policy - Property Repair Systems Fire Products
Faulty or damaged goods may be returned within 7 days of purchase for a full refund, with carriage paid or refunded. Replacement goods will be Invoiced and must be paid for in advance, pending arrival of the faulty goods at our premises. Chemical products must not be returned by Post. We reserve the right to only refund by Cheque, for Credit Card security reasons.
After 7 days and up to 3 months from the date of delivery unwanted goods that were purchased without us providing a specification may be returned at the Customer's expense, but a minimum of 25% of the original invoice price will be deducted for re-stocking and administrative costs. No carriage will be refunded. We reserve the right to refuse a return if the goods are out of date, damaged or part used.
However, goods purchased after our specialist advice has been accepted and which have been specified by us to solve a specific problem cannot be returned. This type of purchase no longer constitutes a 'blind purchase at a distance' having being subject to joint analysis and agreement with the Purchaser.
Product Kits that have been created and tailored for a Purchaser cannot be returned for Credit or Refund.
Paints that have been coloured correctly to your requirements cannot be returned for Credit or Refund.
If you think you have purchased the wrong Fire product because we did not advise you correctly, please contact me personally.
David Moore, Managing Partner
Property Repair Systems
T: 01626 872886
Site written by: David Moore
David Moore, B.A. (Hons.), C.T.I.S., C.R.D.S. Technical Author